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In Short.................................


1. East Bilney Coachworks fitted two Zeemax Wide Body Jaguar conversions. The Black Zeemax demonstrator car, being the subject of a claim on East Bilney Coachworks Insurance, was settled out of court. The Green XK8 was the subject of a Norwich Union claim and subsequent investigation regarding the amount of claim.

2. Both cars had to be done again. East Bilney Coachworks did the Green Car several times before they got it right/customer would accept it. The main problem being lack of knowledge in fitting the wide body conversion. See pictures.

3. There must of been a kind of admission of liability by East Bilney Coachworks for them to re-do their work on the green car several times.

4. East Bilney Coachworks tried to blame the body kit manufacturer, this being confirmed by the fact that they sent repair estimates to the manufacturers insurers for both the Black and Green Cars.

5. The Green car had already been given approval by Norwich Union for East Bilney Coachworks to repair.

6. Up till April 27 2007, East Bilney Coachworks made no attempt or offer to put right their workmanship on the Black Jaguar themselves unless they were paid again. They had already been paid a substantial sum to do the job originally. After this date they just passed the matter over to their insurers and the matter dragged on for some 17 months until settlement out of court.

7. This matter dragged on for some 21 months costing Zeemax nearly £40k in legal fees, which were finally paid January 6 2009

8. East Bilney Coachworks settled out of court, it was agreed that Zeemax would be paid substantial damages and costs. Look at the pictures of the Black Jaguar which clearly show East Bilney Coachworks standard of work on this car.

We make it quite clear that liability was not conceded by East Bilney Coachworks or their insurers. 

9. CERTAINLY NOT OUR WORDS:

But taken from the website of East Bilney Coachworks:

~ 1975 - 2007 Celebrating over 30 years in the Motor Industry ~
News Flash: East Bilney Coachworks have received the Independent Bodyshop of the Year Award
at the Bodyshop Magazine Industry Awards 2007!

As a family business we strive to maintain a very personal and friendly service for all of our customers and because we have been in this industry for over 30 years we have a well respected reputation with Insurance Companies and other organisations.

Our aim is to offer all of our customers the reassurance of a first class repair with the minimum of fuss and inconvenience – a service which is second to none. Our friendly and helpful staff will provide all the advice and assistance you need in order to make the whole experience as pleasant as possible.

We have a fleet of over 70 new courtesy cars and 2 vans available and will do everything we can to cater for your needs while we repair your vehicle.

The very latest hi-tech equipment is installed in the workshop and this coupled with the expertise of a fully trained, excellent work force, guarantees first class service.

When you bring your vehicle to East Bilney Coachworks you are guaranteed an exceptionally professional service. Our reputation is achieved by specialist craftsmen using state of the art equipment.

Awards & Affiliations
· In 1999/2000 we entered and won Motortrader Magazine Bodyshop of the Year. We were also finalists in the Environmental Award.
· in 1999 we won a Bronze Award in the Automotive Management awards for Quality, Service and Innovation.
· In 1999 we won Bodyshop Manager of the year with Bodyshop Magazine. We were also finalists for the Bodyshop of the Year award.
· In 2005 we were finalists for Bodyshop Magazine Independent Bodyshop of the Year, Training, and Customer Care awards.
· In 2005 East Bilney Coachworks was awarded the Manufacturers Approval for Paint and Body for Lotus Cars Ltd.
· We have been nominated for the following
Bodyshop Magazine 2006 Awards:
Independent Bodyshop of the Year,
Bodyshop Manager of the Year,
Bodyshop Training, Customer Care.

SEPTEMBER 2007:
· Partners Colin, Mark, David and Joanne attended the 2007 Bodyshop Magazine Industry Awards in Birmingham where East Bilney Coachworks were finalists for four awards: Bodyshop Training Award, Customer Care Award, Bodyshop Manager of the Year and Independent Bodyshop of the Year. We are pleased to announce that East Bilney Coachworks won the Independent Bodyshop of the Year Award 2007! We are delighted to receive this prestigious award.

FEBRUARY 2007:
East Bilney Coachworks is currently the only independent bodyshop to be awarded the PAS 125 kitemark in three repair categories: Cosmetic, Structural - steel, and Structural - aluminium and composite.

East Bilney Coachworks successfully completed the rigorous audit and is one of the first to be able to display the Kitemark, which is a recognised symbol of quality.

The scheme is intended to help ensure that the UK’s bodyshop industry has a recognised standard to aim for and maintain.

Mark Baldwin, Partner at East Bilney Coachworks confirms. ‘We are 100% behind the introduction of the Kitemark. As a crash repairer, it will enable us to assure our customers and the insurers we work with that the vehicles going through our bodyshop have been repaired using safe and demonstrable quality procedures.’
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Zeemax put their trust in East Bilney Coachworks and was very disappointed that its horrific experiences did not reflect the assurances as to standards of work and customer attention promised.

East Bilney Coachworks betrayed the trust of Zeemax.
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Someone with a sense of humour who has seen events unfold over the last 17 months sent us this joke:

A turkey was chatting with a bull.

'I would love to be able to get to the top of that tree' sighed the turkey, 'but I haven't got the energy.'

'Well, why don't you nibble on some of my droppings?' replied the bull. They're packed with nutrients.'

The turkey pecked at a lump of dung, and found it actually gave him enough strength to reach the lowest branch of the tree.

The next day, after eating some more dung, he reached the second
branch..

Finally after a fourth night, the turkey was proudly perched at the top of the tree.

He was promptly spotted by a farmer, who shot him out of the tree.

Moral of the story:

Bull **** might get you to the top, but it won't keep you there.

 

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